Secure Payments at Wrensley

We want paying for your order to be as simple and secure as the rest of your shopping experience. This page explains which payment methods we accept, when you are charged, and how your payment information is protected.

Accepted Payment Methods

You can pay securely at Wrensley using the following methods:

• Visa

• Mastercard

• American Express

• Maestro

• Apple Pay

• Google Pay

• Shop Pay

The payment methods available to you may vary depending on your device and checkout configuration.

Currency

All prices on our website are displayed and charged in British Pounds Sterling (GBP £).

Total Price and No Hidden Fees

All prices shown on our website include applicable VAT. The price displayed on the product page is the full product price, and shipping is free on all orders.

The total shown at checkout is the final amount you will be charged. There are no additional shipping fees, surcharges, customs duties, or import taxes added during or after checkout.

When You Are Charged

Your payment method is charged at the time your order is placed.

Once your payment has been confirmed, you will receive an order confirmation email containing your order number and a summary of your purchase.

Payment Security

All transactions are processed through secure, encrypted payment systems. Our payment providers use industry-standard security measures, including SSL encryption and PCI DSS-compliant payment processing.

Where applicable, payments may require additional authentication, such as confirmation through your banking app or a one-time security code.

Your full payment details are handled by our payment processors and are not stored on Wrensley's servers.

Billing Statement

Charges for your order will appear on your bank or card statement as:

WRENSLEY

If you do not recognise a charge displaying this descriptor, please contact us and we will be happy to assist you.

Failed or Declined Payments

If your payment is declined, your order may not be successfully created and you will not be charged for an unsuccessful transaction.

Please check that your payment information is correct or try another accepted payment method.

If the problem continues, please contact your bank or reach out to us at info@wrensley.com and we will be happy to help.

Vouchers and Discount Codes

Promotional vouchers and discount codes can be used once per order, cannot be exchanged for cash, and are non-transferable unless otherwise stated in the terms of the specific promotion.

Discount codes must be entered at checkout before completing your purchase. Where restrictions or exclusions apply to a particular promotion, these will be communicated as part of that offer.

Fraud Prevention

To protect our customers and our business, orders may be subject to security and verification checks.

In rare circumstances, we may contact you to confirm certain order or payment details before processing your purchase.

Orders that cannot be successfully verified may be cancelled and fully refunded to the original payment method.

Refunds

Refunds are issued to the original payment method used when placing your order, in accordance with our Return & Refund Policy:

https://wrensley.com/policies/refund-policy

This does not affect any statutory consumer rights that may apply to your purchase.

Questions?

If you have any questions regarding payments, charges, or billing, our customer service team is here to help.

Email: info@wrensley.com
Phone: +44 20 4634 0710
Contact Form: https://wrensley.com/pages/contact
Customer Service Hours: Monday to Friday, 9:00 AM to 9:00 PM (UK time)

Company Information

Store Name: Wrensley

Legal Entity: AB Community Group LLC

Registered Address:
8 The Green, Suite A
Dover, Delaware 19901
Kent County, USA

Company Registration Number: 10182092