Refund policy

We want you to love every piece you get from Wrensley. If something is not quite right, we have made the return process clear and straightforward, because your comfort and confidence matter to us.

Our 30-Day Return Promise

If you are not fully satisfied with your purchase, you have 30 days from the delivery date to request a return. Whether the fit was not perfect or you simply changed your mind, we accept returns for any reason within this window.

To be eligible for a return:

Items must be unused, unwashed, and in original condition.
Tags and packaging should be intact.
Returns must include proof of purchase (your order confirmation email works just fine).

How to Start a Return

Email us at info@wrensley.com with your order number and reason for return. Our support team will confirm your return eligibility and provide the return shipping address and instructions.

Please do not ship a return before receiving confirmation from our team, as unauthorised returns cannot be processed.

Return Shipping

Approved returns are shipped to our international fulfilment centre.

For returns due to a change of mind or exchanges, customers are responsible for:

Return shipping costs.
Choosing a trackable shipping method that supports customs clearance.
Any applicable customs duties, taxes, and handling fees on the return shipment.
Providing accurate customs documentation.

We recommend keeping your tracking number until your refund is confirmed. Wrensley is not responsible for return shipments that are delayed, rejected, or lost due to customs issues, unpaid fees, or incorrect shipping methods.

Restocking Fee

A 15% restocking fee applies to change-of-mind returns. This fee covers inspection, processing, and inventory handling and is deducted from your refund.

The restocking fee also applies to refused deliveries and unclaimed parcels that are automatically returned to us.

The restocking fee does not apply to items that arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your item arrives damaged or defective, or you received the wrong product, email us at info@wrensley.com within 48 hours of delivery with your order number and photos of the issue.

We will send a replacement or issue a full refund, whichever you prefer. No restocking fee applies, and you will not be asked to cover any return shipping costs for these cases.

Order Cancellations

Orders may be cancelled within 15 minutes of purchase for a full refund. Once processing has begun, cancellation is no longer guaranteed.

After delivery, a return may be requested in accordance with this policy.

Refunds

Once we receive and inspect your return, we will process your refund within 10 business days.

Refunds are issued to your original method of payment, and we will send you a confirmation email once your refund has been processed.

Depending on your bank or card issuer, it may take an additional 3 to 5 business days for the refund to appear on your statement.

Please note: original outbound shipping is always free, so there is no shipping cost to deduct from your refund.

Exchanges

We handle exchanges as a return plus a new order. Request a return for your original item following the process above, and place a new order for the item you want.

This helps get your new item to you as quickly as possible.

Questions?

If you have any questions about returns or refunds, we are always here to help. We aim to respond within 24 hours on business days.

Email: info@wrensley.com
Phone: +44 20 4634 0710
Customer Service Hours: Monday to Friday, 9:00 AM to 9:00 PM (UK time)