Shipping policy

Who We Are

Wrensley is a trading name of AB Community Group LLC (Company Registration Number: 10182092).

Our registered address is:

8 The Green, Suite A
Dover, Delaware 19901
Kent County, USA

We offer our customers quality products at competitive prices by shipping directly from our central fulfilment warehouse in China. This direct model allows us to offer competitive pricing without unnecessary intermediaries.

Shipping Costs

Shipping is free on all orders.

There is no minimum purchase requirement, no hidden shipping fees, and no shipping surcharges at checkout.

Where We Ship

We currently deliver to customers throughout the United Kingdom.

If you have any questions regarding delivery, please contact us at info@wrensley.com.

Origin and Quality of Our Products

We work closely with carefully selected manufacturers in China, with whom we have built trusted partnerships.

Before an order leaves our fulfilment centre, items are subject to quality control and checked for design, workmanship, and overall condition. Only products that meet our standards are prepared for shipment to our customers.

Our fulfilment warehouse is located at:

Lane 1177, Jianlan Road
Meixu Street, Yinzhou District
315100 Ningbo, Zhejiang
China

Delivery Times

Total delivery time consists of processing time + shipping time.

Processing Time: 1 to 3 business days.

This includes order confirmation, quality control, and packaging.

Order Cut-Off Time: Orders placed before 3:00 PM UK time on business days begin processing the same business day. Orders placed after 3:00 PM, on weekends, or on public holidays begin processing on the next business day.

Shipping and Delivery Time: 3 to 8 business days.

This covers international shipping from our fulfilment centre to your delivery address in the United Kingdom.

Total Expected Delivery Time: 4 to 11 business days after ordering.

Delivery times are estimates and may occasionally be longer due to public holidays, customs processing, severe weather, carrier disruptions, or other circumstances outside our reasonable control. Normal delivery times will resume as soon as possible.

Shipping Carriers

For reliable delivery throughout the United Kingdom, orders may be handled by established international and local delivery partners, including Royal Mail, Evri, DPD, Yodel, and other recognised carriers.

The carrier used for your individual order may depend on your location, parcel size, and the delivery network handling the shipment.

Your tracking information will show which carrier is responsible for your delivery.

Customs, Import Duties and VAT

You will not be charged additional customs duties, import taxes, or handling fees upon delivery.

All applicable taxes and import costs, including VAT where applicable, are included in the amount you pay at checkout.

The amount displayed at checkout is the final amount you pay for your order.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking information.

You can track your order at any time through our Track Your Order page:

https://wrensley.com/apps/parcelpanel

Please allow some time after receiving your shipping confirmation for tracking information to become active.

If you have not received your shipping confirmation or your tracking information is not working, contact us at info@wrensley.com, and our customer service team will assist you.

Not Delivered Within the Expected Timeframe?

If your order has not arrived within the estimated delivery window, please contact us at info@wrensley.com.

We will investigate the shipment with the relevant carrier.

If a parcel is confirmed as lost in transit, we will offer a replacement or a full refund, whichever you prefer.

Packages Damaged in Transit

If your parcel arrives visibly damaged, please refuse the delivery where reasonably possible and contact our customer service team.

If the parcel was delivered in your absence or you only discover the damage after accepting it, contact info@wrensley.com with your order details and photographs showing the damage.

We will review the issue and arrange an appropriate replacement or refund.

Order Changes and Cancellations

Orders can be changed or cancelled free of charge within 15 minutes of being placed.

Because we begin processing orders quickly, we cannot guarantee that an order can be changed or cancelled after this period.

Once a shipment is in transit, the delivery address can no longer be changed by Wrensley.

After delivery, you may request a return in accordance with our Return & Refund Policy:

https://wrensley.com/policies/refund-policy

Nothing in this policy is intended to limit any statutory rights you may have under applicable consumer law.

Contact Us

If you have any questions regarding your order, shipping, or delivery, our customer service team is happy to assist you.

Email: info@wrensley.com
Phone: +44 20 4634 0710
Contact Form: https://wrensley.com/pages/contact
Customer Service Hours: Monday to Friday, 9:00 AM to 9:00 PM (UK time)