Terms of service

TERMS AND CONDITIONS — WRENSLEY

Last updated: 11 September 2026

1. About Us

1.1

Wrensley is a trading name of AB Community Group LLC (Company Registration Number: 10182092).

Our registered address is:

8 The Green, Suite A
Dover, Delaware 19901
Kent County, USA

1.2

You can contact us via:

Email: info@wrensley.com
Phone: +44 20 4634 0710
Contact Form: https://wrensley.com/pages/contact
Customer Service Hours: Monday to Friday, 9:00 AM to 9:00 PM (UK time)

2. Applicability

2.1

These Terms and Conditions apply to all orders placed through:

https://wrensley.com

2.2

By placing an order, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.

2.3

Please read these Terms and Conditions carefully before placing an order. By placing an order with Wrensley, you agree to be bound by these terms.

If you do not agree to these terms, please do not place an order through our website.

3. Offers and Prices

3.1

All prices on our website are displayed in British Pounds Sterling (GBP £) and include applicable VAT where required.

3.2

The price shown at checkout is the total price you pay.

All applicable taxes, import costs and customs duties are included. You will not be charged additional customs duties, import VAT or handling fees upon delivery.

Shipping is free on all orders.

3.3

We reserve the right to change our prices at any time. Price changes will not affect orders that have already been confirmed.

3.4

If a product has been listed at an incorrect price due to an error, we will contact you as soon as reasonably possible.

Where applicable, you will be given the option to proceed at the correct price or cancel the affected order for a full refund.

4. Orders and Contract Formation

4.1

Placing an order through our website constitutes an offer by you to purchase the selected products subject to these Terms and Conditions.

4.2

A purchase agreement is concluded when we send you an order confirmation by email.

4.3

We reserve the right to refuse or cancel an order where we have a legitimate reason to do so, including suspected fraud, payment issues, misuse of our website or an obvious pricing or product information error.

If we cancel an order after payment has been received, the applicable amount will be refunded.

4.4

If a product becomes unavailable or is found to be out of stock after you place your order, we will contact you and offer an appropriate alternative where available or provide a full refund for the unavailable product.

5. Payment

5.1

You can pay using the payment methods offered during checkout.

Full information regarding payments can be found in our Transactions Policy:

https://wrensley.com/pages/transactions-policy

5.2

Payments are processed through secure payment providers. Wrensley does not store your full card or payment details on its own servers.

5.3

By submitting payment information, you confirm that you are authorised to use the selected payment method and that sufficient funds or credit are available to complete the transaction.

5.4

Promotional vouchers and discount codes may be subject to individual conditions.

Unless otherwise stated, promotional codes can be used once per eligible order, cannot be exchanged for cash and are non-transferable.

6. Delivery

6.1

Our products are dispatched from our international fulfilment warehouse in China.

Delivery timeframes, shipping carriers, tracking information and our procedures for delayed, lost or damaged shipments are explained in our Shipping Policy:

https://wrensley.com/policies/shipping-policy

6.2

Delivery times provided by Wrensley are estimates.

Occasional delays may occur because of customs processing, public holidays, carrier disruptions, severe weather or other circumstances outside our reasonable control.

If you experience a delivery problem, please contact our customer service team so we can investigate.

6.3

Responsibility for the products passes to you when the goods are delivered to you or to a person identified by you to receive them, subject to applicable law.

7. Right of Withdrawal, Returns and Refunds

7.1

If you are a UK consumer purchasing online, you generally have a statutory right to cancel an eligible purchase within 14 days of receiving the goods, subject to applicable exceptions.

In addition to applicable statutory rights, Wrensley offers an extended 30-day return period in accordance with our Return & Refund Policy.

7.2

Full details regarding return eligibility, the return process, applicable costs and refund processing are available in our Return & Refund Policy:

https://wrensley.com/policies/refund-policy

7.3

Nothing in these Terms and Conditions or our other policies is intended to exclude, restrict or otherwise affect any statutory consumer rights that cannot lawfully be excluded or restricted.

8. Defective, Damaged or Incorrect Products

8.1

If you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible at:

info@wrensley.com

Please include your order number and, where appropriate, photographs showing the issue so that we can investigate.

Where required under applicable law, we will provide an appropriate remedy, which may include repair, replacement, price reduction or refund.

8.2

Your rights regarding faulty, damaged, misdescribed or otherwise non-conforming goods are governed by applicable consumer protection law.

Any commercial return period offered by Wrensley is additional to, and does not replace, your applicable statutory rights.

9. Cancellation

9.1

Our operational policy for attempting to cancel or change an order before dispatch is explained in our Shipping Policy and Return & Refund Policy.

Once an order has been delivered, applicable statutory cancellation rights and our additional return policy apply as described in Section 7.

Nothing in our pre-dispatch cancellation procedure limits any statutory cancellation rights you may have.

10. Permitted Use

10.1

You may use the Wrensley website for lawful personal and non-commercial purposes.

10.2

You must not:

Use our website for illegal or fraudulent purposes.
Use automated systems, bots or scrapers without our permission.
Introduce or distribute viruses, malware or other harmful software through our website.
Attempt to gain unauthorised access to our website, servers, systems or databases.
Interfere with the security or proper operation of our website.

11. Intellectual Property

11.1

Unless otherwise stated, content available through our website, including text, graphics, branding, photographs, designs and logos, is owned by or licensed to AB Community Group LLC and is protected by applicable intellectual property laws.

11.2

You may not reproduce, distribute, modify, publish or commercially exploit our protected content without our prior written permission, except where permitted by law.

12. Liability

12.1

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful.

12.2

To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was entered into or for losses arising from use of products for business or commercial purposes where you purchased them as a consumer.

12.3

Nothing in these terms excludes or limits our liability for:

Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Liability that cannot lawfully be excluded or limited.
Your statutory rights relating to goods purchased from us.

13. Data Protection and Cookies

13.1

We process personal information in accordance with applicable data protection and privacy laws.

Full information about how we collect, use, store and share personal information is available in our Privacy Policy:

https://wrensley.com/policies/privacy-policy

13.2

Our website uses cookies and similar technologies.

Where consent is legally required for non-essential cookies, you can manage your choices through the cookie banner or cookie settings available on our website.

Further information about our use of cookies is provided in our Privacy Policy.

14. Order of Precedence

14.1

Our Shipping Policy, Return & Refund Policy, Transactions Policy and Privacy Policy form part of these Terms and Conditions where applicable.

If there is a conflict between these Terms and Conditions and a dedicated policy concerning a particular subject, the dedicated policy will apply to that subject to the extent permitted by law.

Your mandatory statutory consumer rights will always prevail where they cannot lawfully be excluded or restricted.

15. Changes to These Terms

15.1

We may update these Terms and Conditions from time to time to reflect changes to our business, services, policies or applicable legal requirements.

Where required by law, we will provide appropriate notice of material changes.

15.2

The version of these Terms and Conditions in force at the time you place your order will generally apply to that order.

16. Governing Law and Disputes

16.1

These Terms and Conditions and contracts entered into with AB Community Group LLC are governed by the laws of the State of Delaware, United States, subject to any mandatory consumer protection laws that apply to you and cannot lawfully be excluded by a choice-of-law provision.

If you are a consumer in the United Kingdom, this choice of law does not deprive you of mandatory protections available to you under applicable UK consumer law.

16.2

If you have a complaint or dispute, we encourage you to contact us first at info@wrensley.com so that we can attempt to resolve the matter directly.

Subject to applicable mandatory consumer jurisdiction rules, disputes relating to these Terms and Conditions may be brought before a competent court in Delaware, United States.

16.3

Nothing in this section is intended to prevent a consumer from bringing proceedings before a court that has jurisdiction under applicable consumer protection or private international law.

UK consumers retain any mandatory rights regarding applicable law, jurisdiction and consumer protection that cannot lawfully be waived or restricted by these Terms and Conditions.

17. Contact Details

If you have questions regarding these Terms and Conditions or an order placed with Wrensley, please contact us: